Author Archives: Craig Paxson

Interview with Business Innovators Magazine

Check out my interview with Business Innovators Magazine… Business Innovators Magazine

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The 4 Levels of Process Mapping, Part 2

A few weeks ago, I published a post about the Four Levels of Process Mapping. Several colleagues have asked that I elaborate on the Management View and the Process View. If you recall, the Management view shows the major areas where work-in-process inventory may be held by the process and the major flows of data,…

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Radio Interview

Listen to my radio interview with Robert Rickman on WRFN. Working in a Cubicle-Using a Cube, to Think Outside the Box

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Process Purpose and Process Quality

In last week’s post, I discussed how Purpose is missing from the typical process mapping tool SIPOC (Suppler – Input – Process – Output – Customer) and how adding it can positively affect our process improvement. Today, I’d like to discuss how Purpose affects process quality. There has long been a debate in the quality…

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The Definition of Process

I’ve been doing a lot of thinking about process improvement lately. I think some of my frustration with current process improvement methodologies is that we don’t properly define process. The common process mapping acronym SIPOC (Supplier – Input – Process – Output – Customer) leaves off what I believe is the most important part of…

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The 4 Levels of Process Mapping

Have you ever heard to map your process at the 5,000 foot view or the 50,000 foot view? Many times one of the first things we learn about process mapping is that there are different levels of abstraction, or different amounts of detail in process maps. From a conceptual standpoint, that makes sense – in…

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Better Brainstorming Presentation

February 16th I gave a workshop to the Nashville chapter of the IIBA (Internation Institute of Business Analysts). In this workshop, we discussed how to turbo-charge our group brainstorming sessions and unleash our team’s creativity. You can check out the presentation and download the deck here -> http://newsalemconsulting.com/brainstormiiba

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Process Innovation: SCAMPER

SCAMPER is an acronym used in creativity and Lateral Thinking to stimulate creative thought. The letters in SCAMPER stands for: · Substitute · Combine · Adapt / Automate · Modify · Put to another use · Eliminate · Reverse We apply these mnemonics to the Canvas, using each trigger in each block in the Canvas.…

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Perceptions in Problem Solving

If the first step in problem solving is defining the problem, shouldn’t step zero be defining the definition of problem?  In reading “Are Your Lights On?” by Gerald Weinberg, I cam across this gem: A Problem is a Difference Between Things as Desired, and Things as Perceived. Having performed many gap analyses, I have often…

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Process Innovation: The Seven Wastes

Once we are finished using the Canvas to describe the purpose, inputs, process and outputs of our process, we can start innovating.  Innovation is really a game of driving waste from the process. We can look at the value of the process, and the outputs and steps used to create it and see there are…

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